Holland Haven Primary School

Privacy Notices
Holland Haven Primary School respects you and your child’s privacy when you use the school’s services and is committed to complying with privacy legislation. The information below is what is referred to as a ‘Privacy Notice’ which explains how the school uses and protects your personal information.

On the left of this webpage you will see more detailed information about how we use and protect your personal information, simply click on the link to find out more.

Holland Haven Primary School has a Data Protection Officer (DPO) whose role is to ensure that any personal information processed by the school is processed fairly and lawfully (respecting your rights and ensuring we follow the law). If you have any concerns or questions regarding how we look after your personal information, please contact the Data Protection Officer: C. Cole at [email protected] or by calling 01255 813704.

​Why we use personal information
We may need to use some information about you to:
  • deliver services and support to you
  • manage those services
  • train and manage the employment of our staff who deliver those services
  • help investigate any worries or complaints you have about our services
  • keep track of spending on services
  • check the quality of services
  • to help with research and planning of new services
​Where we are using your consent to process your personal data, you have the right to withdraw that consent at any time. If you wish to withdraw your consent, please contact C. Cole so that your request can be dealt with: [email protected] 

There are a number of legal reasons why we need to collect and use personal data.  Each privacy notice from the menu on the left explains for each service which legal reason is being used. ​
​What are our legal reasons for processing personal information?

Generally we collect and use personal information in the following circumstances:
  • where you, or your legal representative, have given consent
  • where you have entered into a contract with us
  • where it is necessary to perform our statutory duties
  • where it is necessary to protect someone in an emergency
  • where it is required by law
  • where it is necessary for employment purposes
  • where you have made your data publicly available
  • where it is necessary to establish, exercise or defend a legal claim
  • where it is in the substantial public interest
  • where it is necessary to protect public health
  • where it is necessary for archiving public interest material, research, or statistical purposes

What is personal information?
Personal information is often records that can identify and relate to a living person. This can also include information that when put together with other information can then identify a person.

What are Special Categories of Information?
This is personal information that needs more protection due to its sensitivity.  This information is likely to include:
  • sexuality and sexual health
  • religious or philosophical beliefs
  • ethnicity
  • physical or mental health
  • trade union membership
  • political opinion
  • genetic/biometric data

How we limit the use of personal information
Where necessary Holland Haven Primary School processes personal data to deliver our services effectively; but wherever possible, the data that we process will be anonymised, pseudonymised or de-personalised.  This means the information can no longer identify a person. 

When using personal data for research purposes, the data will be anonymised/pseudonymised to avoid the identification of a person, unless you have agreed that your personal information can be used for the research project.
 
We do not sell personal data to any other organisation for the purposes of selling products. 

Accessing the information we hold about you



The law provides you with a number of rights to control the processing of your personal information:
Accessing the information we hold about you
You have the right to ask for all the information we have about you. When we receive a request from you in writing, we must normally give you access to everything we have recorded about you. However, we will not let you see any parts of your record which contain:

  • confidential information about other people
  • data that an information professional thinks will cause serious harm to your or someone else’s physical or mental wellbeing
  • if we think that the prevention or detection of crime may be adversely affected by disclosing data to you
This applies to paper and electronic records. If you ask us, we will also let others see your record (except if one of the points above applies).  If you cannot ask for your records in writing, we will make sure there are other ways you can apply.  If you have any queries regarding access to your information please contact [email protected] or by calling 01255 813704.

Changing information or asking for your information to be deleted


​Changing information you believe to be inaccurate
You should let us know if you disagree with something written on file. We may not always be able to change or remove the information; however, we will correct factual inaccuracies and may include your comments in the records.  Please use the contact details above to report inaccurate information.
 
Asking for your information to be deleted (right to be forgotten)
 
In some circumstances you can request the erasure of the personal information used by the school, for example:

  • where the personal information is no longer needed for the purpose for which it was collected
  • where you have withdrawn your consent to the use of your information  (where there is no other legal basis for the processing)
  • where there is no legal basis for the use of your information
  • where erasure is a legal obligation
 
Where personal information has been shared with others, the school shall make every reasonable effort to ensure those using your personal information comply with your request for erasure.
 
Please note that the right to erasure does not extend to using your personal information where:

  • is required by law
  • it is used for exercising the right of freedom of expression
  • it is in the public interest in the area of public health
  • it is for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes where it would seriously affect the achievement of the objectives of the processing
  • it is necessary for the establishment, defense or exercise of legal claims.

Who will we share your personal information with

We use a range of companies and partners to either store personal information or to manage it for us. Where we have these arrangements there is always a contract, memorandum of understanding or information sharing protocol in place to ensure that the school complies with data protection law. We complete privacy impact assessments before we share personal information to ensure their compliance with the law.

Sometimes we have a legal duty to provide information about people to other schools, e.g. Child Protection concerns or Court Orders.
 
We may also share your personal information when we feel there is a good reason that is more important than protecting your confidentiality. This does not happen often, but we may share your information:
 
  • to find and stop crime or fraud
  • if there are serious risks to the public, our staff or to other professionals
  • to protect a child
The law does not allow us to share your information without your permission, unless there is proof that someone is at risk or it is required by law.
 
This risk must be serious before we can go against your right to confidentiality.  When we are worried about physical safety or we feel that we need to take action to protect someone from being harmed in other ways, we will discuss this with you and, if possible, get your permission to tell others about your situation.
 
We may still share your information if we believe the risk to others is serious enough to do so. 
 
There may also be rare occasions when the risk to others is so great that we need to share information straight away. If this is the case, we will make sure that we record what information we share and our reasons for doing so. We will let you know what we have done and why, as soon as, or if we think it is safe to do so.

How do we protect your information

​We will do what we can to make sure we hold personal records (on paper and electronically) in a secure way, and we will only make them available to those who have a right to see them.  Our security includes:

  • Encryption allows information to be hidden so that it cannot be read without special knowledge (such as a password). This is done with a secret code or cypher. The hidden information is said to be encrypted.
  • Pseudonymisation allows us to hide parts of your personal information from view so only we can see it. This means that someone outside school could work on your information for us without ever knowing it was yours.
  • Controlling access to systems and networks allows us to stop people who are not allowed to view your personal information from getting access to it.
  • Training for our staff allows us to make them aware of how to handle information and how and when to report when something goes wrong.
  • Ways for us to access your information should something go wrong and our systems not work, including how we manage your information in event of an emergency or disaster.
  • Regular testing of our technology and processes including keeping up to date on the latest security updates (commonly called patches).
www.hollandhavenschool.co.uk/policies.html 

If your information leaves the country
 
Sometimes, for example where we receive a request to transfer school records to a new school, it is necessary to send that information outside the UK.  In such circumstances additional protection will be applied to that data during its transfer, and where the receiving country does not have an adequacy decision from the European Commission, advice will be sought from the Information Commissioners Office prior to the data being sent.

How long do we keep your personal information

For each reason why we use your personal information there is often a legal reason for why we need to keep it for a period of time. We try to capture all of these and detail them in what’s called a ‘retention schedule’. This schedule lists for each service how long your information may be kept for.

Please click here
cdn.ymaws.com/irms.site-ym.com/resource/collection/8BCEF755-0353-4F66-9877-CCDA4BFEEAC4/2016_IRMS_Toolkit_for_Schools_v5_Master.pdf

Where can I get advice?

You can contact our Data Protection Officer at [email protected] or by calling 01255 813704.
 
For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner’s Office (ICO) at:
 
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
 
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
 
Alternatively, visit ico.org.uk or email [email protected]. 
 
Further guidance on the use of personal information can be found at ico.org.uk